Features: Franchise Manager, Store Check App & Mystery Shopping Software
hyperspace Franchise Manager is the proven solution for comprehensive management of your franchise business
Franchise software, audit software and quality management overview
This overview bundles what franchise HQs need for standards, partner steering, and field teams: franchise software for CRM and documents, mobile store check software and audit software for branches, mystery shopping software for shopper-led programmes, plus reporting for quality management software and multi-site operators. Explore the in-depth guides for franchise management software, store check software and mystery shopping software.
Topic hub: guides, decision support & glossary
Quick bridges between features, in-depth topic pages, decision-support articles and glossary definitions—aligned with typical questions across product and reference URLs.
Franchise management
HQ, partner records, CRM and steering: modules that scale franchisor processes and roles.
Audit & store check
Mobile audits, structured store checks and KPIs tie field evidence to benchmarks from HQ.
Mystery shopping
Shopper programmes, briefings and analytics complement internal audits with customer perspective.
Quality management
QM processes, standards and corrective actions across branches—linked to reporting and compliance needs.
Features at a glance
Lead Management & CRM
Lead import via your company website or franchise portals; powerful CRM for lead processing; integration of mail campaigns via CleverReach; personalised serial emails and newsletters.
Suitability Tests & Checklists
The suitability of franchise prospects can be assessed quickly and easily via the hyperspace audit module with dedicated checklists directly in the CRM.
Digital Partner File
The digital partner file captures all essential location data, opening hours and franchise partner details. Documents are assigned directly to contacts via the integrated document management system.
Contract Management
Manage franchise agreements, lease and rental contracts and any other contract types with the integrated contract manager. Notice periods and renewals are monitored automatically.
Project Management
Opening new locations is straightforward with the integrated project management. All stakeholders are reminded automatically and in good time of tasks to be completed.
Event Management
hyperspace event management supports you in efficiently planning and running in-person events such as conventions and partner days, including invitation and participant management.
Social Intranet
With the social intranet in hyperspace Franchise Manager, partners get access to news and the full know-how documentation, can download marketing materials, compare their performance with other partners, register for events and training, and manage their tasks.
Activity Stream
Partners can read news, ask and answer questions and make suggestions via the activity stream. These can be read, commented on and rated by other stakeholders.
Push News
Push news are displayed automatically after login and must be acknowledged before continuing. Reading is logged automatically.
Pinboard
With the pinboard (notice board), partners can place ads in the categories 'Offers', 'Wanted' and 'Info' and comment on other partners' ads. Display duration can be set centrally.
Forum
The integrated forum enables structured communication between headquarters and partners and between partners. Forum areas can be administered and moderated.
Ticket System
Partner requests to headquarters are captured and processed in a structured workflow via the ticket system. Partners always know the status of their request.
Newsletter
You can inform your partners quickly and easily about news via personalised emails using the hyperspace CRM system.
Document & Knowledge Management
With the document and knowledge management system in hyperspace Franchise Manager, it is easy to make your comprehensive know-how documentation available digitally to all franchise partners.
Media Library
The media library gives all partners easy access to current marketing materials, photos and templates.
FAQs
Frequently asked questions can be displayed as FAQs and searched interactively. New questions are captured via the activity stream or ticket system and processed.
Audit App
With the audit module and the native audit app for iOS and Android, you can plan, conduct and evaluate store checks, quality checks and mystery shopping in a targeted and fast way.
Digital Mystery Shopping
Plan and manage covert test purchases directly in the system. Mystery shoppers capture results on mobile via the app. Data flows into your dashboard in real time for objective, customer-perspective service quality ratings.
Automatic Quality Controls
New audits and store checks are created automatically depending on the results of the last audits. The audit then appears as a task in the auditor's to-do list.
Action Management
Identified deviations can be documented with photos and corrected with appropriate measures. Pending actions are presented again automatically.
Franchise Scorecard
The hyperspace franchise scorecard module enables comparison of locations based on freely definable KPIs. In the franchise partner portal, each partner sees their position compared to the average of all locations.
Procurement
Ordering via hyperspace Franchise Manager is straightforward. Partners can add products to a shopping cart from the electronic product catalogue and order directly from the supplier.
Supplier Management
Supplier and service provider data can be captured and maintained in hyperspace Franchise Manager. Supplier lists with portal login permissions can be generated from this master data.
Product Catalogue
The electronic product catalogue contains all products from approved suppliers that franchise partners can order directly online.
Customer Satisfaction
You can create and manage surveys via the customer satisfaction module. A rating service allows customers to rate locations. All results can be exported easily.
Process Documentation
With the hyperspace process module you can define, document and display your processes in an individual process map.
Data Protection Documentation
hyperspace Franchise Manager includes applications for comprehensive GDPR-compliant documentation of all data processing processes. Processing procedures are already documented.
Interfaces
hyperspace Franchise Manager has numerous interfaces for importing data from other IT systems and for communication with other applications and systems.
Technical Highlights
Web-based & mobile
hyperspace Franchise Manager is fully web-based and uses the latest web technology. The interface is optimised for use on PC, tablet and smartphone.
Highly flexible
hyperspace Franchise Manager grows with your requirements. Thanks to the modular design and flexible licensing model, you only use the functions you actually need.
Integrated Permission System
Permissions can be controlled via user accounts, user groups, roles, function rights and dedicated rights down to object level.
Multilingual and international
User interface and online help are available in German and English. All number and date formats are supported. Time zones of different users are coordinated automatically.
Unlimited Organisational Depth
hyperspace Franchise Manager allows any number of locations, operations and organisational units at any structural depth.
Application Security
SSL encryption, built-in protection against scripting attacks and SQL injection, and password encryption ensure a secure, state-of-the-art application.
Over 100 companies and more than 6,000 users rely on hyperspace software and services.
We would be happy to show you why.
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