Systematic, independent assessment of processes, products or systems. In franchise, audits are used to verify compliance with standards and quality requirements in branches.
In franchise systems, audits are a core quality assurance tool. They can be carried out internally by headquarters or externally by certifiers. Typical checkpoints are cleanliness, product presentation, process compliance and documentation. Results often feed into KPIs and benchmarking. Digital audit apps simplify on-site execution and real-time evaluation.
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